Today, Wednesday 12th May 2021, Microsoft have advised an outage affecting Outlook users.

User Impact: Users may be unable to view email message content within Outlook.

More Info: Impact is specific to the Outlook client and users with access to other protocols, such as Outlook on the web or the Outlook mobile app, can view message content in those platforms as a potential workaround while our fix is applied.

Current status: We’ve identified the underlying cause of impact and are applying a fix. This fix will reach all affected users incrementally over the course of the next four-to-five hours. Once users receive the fix, they will need to restart their email client to apply the fix. In some circumstances, users may need to restart their client a second time for the changes to take effect. We expect to complete this process and restore service for all affected users by May 12, 2021, at 3:00 AM UTC. (1pm Sydney time)

Update: 11:45am – Many users have reported that restarting Outlook has fixed the email issue. Please try restarting Outlook. If this does not fix your problem, Please reboot your PC and try Outlook. If you are still having a problem, please try updating outlook by following the below procedure:

1. Click the ‘File’ Menu

2. Click ‘Office Account’ in the bottom of the left hand side panel.

3. Click Update Options and in the drop down menu click ‘Update Now’ – If there are updates available they will be installed. Once they have installed and Outlook restarts your problem will hopefully be fixed.